Customer Service Officer - Luxury Automotive Experience

Join Regas Premium Auto, a leading name in luxury automotive services in Bali, as our Customer Service Officer. This is your opportunity to be part of a dynamic team that delivers exceptional customer experiences in the high-end automotive industry. Based in Canggu, Bali, you'll be at the heart of our luxury automotive services, ensuring that every customer interaction is seamless and memorable.

As a Customer Service Officer at Regas Premium Auto, you'll be responsible for managing and enhancing customer relationships through excellent service. You'll handle inquiries, complaints, and feedback, ensuring that our customers feel valued and understood. This role is perfect for someone who is passionate about luxury automotive services and wants to make a significant impact in the industry.

📋 Tanggung Jawab Pekerjaan

• Manage and enhance customer relationships through excellent service.
• Handle customer inquiries, complaints, and feedback.
• Ensure customer satisfaction by addressing issues promptly and professionally.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Assist in the development and implementation of customer service strategies.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with the sales and service teams to ensure a cohesive customer experience.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the luxury automotive industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English, with knowledge of Bahasa Indonesia a plus.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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